Aged Care, blog, Communication, Customer Service, Listening, Mindset, Telephone skills
Are you ‘triaging’ or setting your organisation up as the ‘provider of choice?’ Part of our process to understand how we can help our clients is to listen to calls. This way we know where we can add value. This might be through structure development pathways –...
blog, Body Language, Business Development, Communication, Customer Service, Language, Listening, Mindset, Objections, Presenting, Questions, Sales, Telephone skills, Value, Video Conferencing
How many times should I ‘follow up’? Naturally, as salespeople, we want the business to come in. Maybe your solution can’t be tied up on the spot, so you may need to follow up with the client. As part of your follow up, do you spend time carefully...
blog, Body Language, Business Development, Communication, Customer Service, Language, Listening, Mindset, Objections, Presenting, Questions, Sales, Telephone skills, Value, Video Conferencing
Maximising your teams’ conference presence Top line – why are we attending a conference?As a delegate or to host a trade stand?What’s the conference attendance purpose? Either way, your company has likely chosen to invest in you attending a conference to...
blog, Business Development, Customer Service, Mindset, Remote Selling, Sales, Telephone skills
Hello! Just an update from HQ and what we are focused on that will help you and your team drive growth. In May we were honoured to have 4 highly experienced trainers join the ranks, all with the same philosophy in life as us – focused around helping you position...
blog, Business Development, Performance, Remote Selling, Sales, Telephone skills
Now you’ve prepared and you’re in the right mindset, it’s time for you to make your sales calls. Remember you’re in control of the conversation and you have a 99.9% chance of determining the outcome. How? We’ve compiled a list of tips and tricks you can use to make...
blog, Business Development, Customer Service, Mindset, Remote Selling, Sales, Telephone skills
When selling face-to-face, it’s easy to read your prospect’s body language, observe their reactions, and use your own body language to reinforce your credibility. When selling over the phone, your sales skills must be top-notch to have a successful interaction. ...
