Customer Service Excellence
CUSTOMER SERVICE EXCELLENCE
The course takes you through how your sales team can improve professionalism and provide customers with premium service 100% of the time.
This high-energy workshop will set you up for success and have you embracing prospecting with a clear strategy, consistency, and genuine enthusiasm.
Key Topics
- Customer service versus the customer experience
- Communication skills for service excellence
- Managing challenging conversations with customers
- Maintaining customer focus
- Influencing others
Key Learning Outcomes
- Understand the importance of creating great customer experiences and what that means for them and their organisation
- Understand that different customers have different expectations
- Understand how to deal with challenging customers, and feel confident they can handle these situations in a structured and thoughtful way
- Understand how they can use their mindset to influence themselves and others
- Have tools and techniques to engage customers with professionalism
- Be confident and proactive in their approach to the job
- Be a positive supporting member of the team.