blog, Communication, Conflict Resolution, Customer Service, Language, Leadership, Manager, Sales
The five conflict resolution styles are competing, collaborating, compromising, avoiding, and accommodating. These styles refer to the different ways individuals approach and respond to conflicts. Competing: The competing style is also known as the...
blog, Body Language, Business Development, Communication, Language, Leadership, Manager, Personality Types, Sales
On a workshop this week we had 30 people who would consider themselves optimists. Now that then raised the question, is it crucial to have optimism in sales? Do optimistic sales people have better success? Â Is it because they smile more because they are optimistic?...
blog, Body Language, Communication, Language, Leadership, Manager, NLP, Sales
Many moons ago I came across NLP. Â It seemed to be used by people who were positive, had a great mindset, resilient and accountable. So I started to investigate and incorporate some of the techniques. (then I went on to do the 3 programs that then took me to being a...
blog, Communication, Language, Sales
A question came up this week in a training program (for engineers, I will add) about Introverts and sales. Â I personally believe introverts make excellent sales people. Introverts are often thought of as introspective and reserved, which may seem like a disadvantage...
blog, Communication, Language, Presenting, Sales
Doing sales presentations and ensuring you are landing a compelling, relevant message with clarity is what our job is. Â To assist here are some quick key principles and strategies that can make your presentation more effective and increase your chances of success....
blog, Communication, Language, Objections
Objection handling is always in the top 3 topics we are asked about daily. Â Sometimes it’s because it seems like the ‘objection’ is what’s holding up a sale. Often it isn’t. There are steps you can take to ensure you are prepared and...
