Academy Login
02 9188 5253
  • Sales training courses
    • Programs
      • Customer Service Excellence
      • Sales Essentials
      • Sales Accelerator
      • Extended Disc
      • Business Development
      • Presenting
      • Negotiation
      • Sales Mastery
      • Aged Care Training – For Consultative Selling
      • NDIS Services
      • Online Programs
    • Workshop Overview
  • Leadership Courses
    • Smarter Leaders
    • TEDxMelbourne
    • Extended Disc
    • Situational Leadership
  • KEYNOTE
  • Upcoming Dates
  • Resources
    • Blog
    • Videos
    • Podcasts
  • Why Us
    • About Us
    • Why Choose Us
    • Results
    • FAQ’s
    • Meet Our Team
    • Current Vacancies
    • Contact Us
What’s Your Body Language Saying

What’s Your Body Language Saying

blog, Communication, Language, Listening, Mindset, Negotiation, Objections, Questions, Sales

INSERT NEW CONTENT Change links below?? There are a multitude of reasons why salespeople are not managing to sell. For reasons that can range from the obvious to the (in most part) unconsciousness. Common ‘obvious’ reasons include: They don’t really know what they are...
When a client resists

When a client resists

blog, Communication, Language, Listening, Mindset, Negotiation, Objections, Questions, Sales

A client not answering calls or returning emails can derail a sales rep. We are going to cover 3 areas of why clients may ‘go quiet’ on you.   Are you adapting to clients –  reading the signals?   The client’s buying strategy     The salesperson is too...
How do you feel about the competition?

How do you feel about the competition?

blog, Body Language, Business Development, Communication, Language, Listening, Mindset, Objections, Presenting, Questions, Sales

Recently, I accompanied a director on a client visit where the client mentioned the director’s main competitor.Despite his attempts to remain open and hear what that client had to say about the competitor, his body language and tone changed.The client quickly...
Are your Key Accounts under threat?

Are your Key Accounts under threat?

blog, Business Development, Communication, Listening, Mindset, Objections, Questions, Sales, Value

How Secure are your Key Accounts? What are ‘key accounts’? These are the clients, that if lost, you would mourn. Their loss will have a catastrophic impact on your business. This aligns with the 80/20 rule*, now leaning more towards 90/10,  signifying that 90% of...
Follow Up

Follow Up

blog, Body Language, Business Development, Communication, Customer Service, Language, Listening, Mindset, Objections, Presenting, Questions, Sales, Telephone skills, Value, Video Conferencing

How many times should I ‘follow up’? Naturally, as salespeople, we want the business to come in. Maybe your solution can’t be tied up on the spot, so you may need to follow up with the client. As part of your follow up, do you spend time carefully...
Pull the sale towards you

Pull the sale towards you

blog, Business Development, Communication, Language, Listening, Mindset, Objections, Presenting, Questions, Sales, Value

Have you ever considered you might be the one delaying the sale? Think about some different meeting scenarios for a moment. You confirm an appointment with a potential client, Jack. The meeting is scheduled for next Thursday at 2 pm, and you will see three people:...
« Older Entries

Our Recent Posts

  • What’s Your Body Language Saying
  • When a client resists
  • Handling Objections
  • Being an expert in your field – Is it enough?
  • How do you feel about the competition?

CONTACT

Phone: 0438-717-570
charmaine@smarterselling.com.au

Pages

  • [new] Sales Training
  • About Us
  • Body Language
  • BOOKING TERMS & CONDITIONS
  • business-development-courses
  • Cart
  • Checkout
  • Consultative Selling
  • Consultative Selling Sales Training Aged Care
  • Contact Us
  • Current Vacancies
  • Customer Service
  • Extended Disc
  • Extended Disc 2
  • FAQs
  • Free Tips
  • Jon Yeo
  • Keynote
  • Keynote
  • Meet our team
  • My account
  • Negotiation training courses
  • NLP 1 & 2
  • Presenting 2 day course
  • Privacy Policy
  • Resources
  • Sales accelerator | face to face
  • Sales essentials – 1 day program
  • Sales leadership courses
  • Sales mastery 2 day program
  • Sales training courses
  • Sales training courses OLD
  • Sales training events
  • Shop
  • Situational leadership
  • Smarter leaders
  • Style Guide
  • Testimonials
  • Thanks
  • The Academy
  • Why choose smarter selling

Subscribe for all the latest & free stuff from Smarter Selling

Name(Required)
This field is for validation purposes and should be left unchanged.

47a New Canterbury Road
Petersham NSW 2049

Sydney 02 9188 5253

Melbourne 03 9088 3382

  • Follow
  • Follow
  • Follow

Courses

Sales Essentials
Sales Accelerator
Extended Disc
Business Development
Presenting
Negotiation
Sales Mastery
Sales Leadership
Online Programs

Speaking & Live events

Keynote/Speaker
Book Charmaine
Upcoming Programs
Masterclasses

Need to know

Why Us
Meet Our Team
Resources
Blog
FAQ
Privacy

Contact Us
Download Brochure