blog, Body Language, Communication, Language, Leadership, Listening, Mindset, NLP, Personality Traits, Personality Types, Questions, Sales
Sales is the oxygen of any business. To drive and exceed your business goals, you need a confident, highly skilled sales team that is intrinsically motivated and empowered to operate at their best every day, where everyone is: Driven to seek out and convert...
Aged Care, blog, Communication, Customer Service, Listening, Mindset, Telephone skills
Are you ‘triaging’ or setting your organisation up as the ‘provider of choice?’ Part of our process to understand how we can help our clients is to listen to calls. This way we know where we can add value. This might be through structure development pathways –...
Aged Care, blog, Communication, Customer Service, Listening, Mindset
Helping participants and their families make confident decisions. The most successful organisations recognise that signing up participants requires more than providing information. It requires clear communication, empathy and the ability to guide people through...
blog, Body Language, Communication, Language, Leadership, Listening, Mindset, NLP, Personality Traits, Personality Types, Questions, Sales
Here’s the Smarter Selling perspective and insights for Australian Businesses on how to drive sales by building customer loyalty and trust that results in business growth. Trust is more than a ‘good feeling’, it’s that priceless moment a buyer relaxes their...
AI, blog, Business Development, Communication, Language, Leadership, Listening, Mindset, NLP, Personality Traits, Personality Types, Questions, Sales
A New Era Cold calling once dominated the sales world. Up until the 1980s and 1990s, together with having the ‘gift of the gab,” it was the hallmark of persistence: ‘smile as you dial’, and dial, hoping a “yes” would land.Nowadays, buyers seldom answer unsolicited...
blog, Body Language, Business Development, Communication, Customer Service, Language, Listening, Mindset, Objections, Presenting, Questions, Sales, Telephone skills, Value, Video Conferencing
How many times should I ‘follow up’? Naturally, as salespeople, we want the business to come in. Maybe your solution can’t be tied up on the spot, so you may need to follow up with the client. As part of your follow up, do you spend time carefully...
