blog, Business Development, Customer Service, Personality Types, Sales
If you’ve ever wondered why it can feel so difficult to sell to certain people, or you’ve felt frustrated because someone isn’t buying what you’re offering, you’re not alone.  The key is understanding what your client or prospect really wants. Sales mastery is about...
blog, Business Development, Customer Service, Mindset, Remote Selling, Sales, Telephone skills
When selling face-to-face, it’s easy to read your prospect’s body language, observe their reactions, and use your own body language to reinforce your credibility. When selling over the phone, your sales skills must be top-notch to have a successful interaction. ...
blog, Business Development, Customer Service, Mindset, Remote Selling, Sales, Telephone skills
We discussed how to cultivate a positive mindset in our previous blog. Once you have your mindset under control, it’s time to look at the preparation you need to do before you pick up the phone for your sales calls. Successful pre-call planning means being organised,...
blog, Business Development, Case Study, Customer Service, Performance, Presenting, Remote Selling, Sales
Attract more business with strategic presentations Firstly, what is Strategic Presenting? It is a thoroughly thought-out pathway of steps around your client engagement, to ensure a successful outcome. Why is it important? When you have a plan, and you’re clear...
blog, Business Development, Customer Service, Small Businesses
Great customer service is about caring. Here I am outside my favourite café, Gertrude and Alice in Bondi, Sydney, NSW, Australia. I chose this location as the place to drive my (hired) reg 1954 MG on my recent birthday. It was a decade year, so it deserved something...
