Small Businesses | Smarter Selling

Sales Training Hesitancy – Why do People Resist Sales Training

blog, Communication, Language, Leadership, Mindset, Motivate, NLP, Performance, Personality Traits, Personality Types, Questions, Recruiting, Sales, Situational Leadership, Small Businesses

Training resistance is fairly common—and often for the most unexpected or obscure reasons. Employees and even leaders can be sceptical of sales training, often due to past (boring) experiences, misconceptions, or a host of other underlying concerns. Research indicates...

Customer Service

blog, Business Development, Customer Service, Small Businesses

Great customer service is about caring. Here I am outside my favourite café, Gertrude and Alice in Bondi, Sydney, NSW, Australia. I chose this location as the place to drive my (hired) reg 1954 MG on my recent birthday. It was a decade year, so it deserved something...

These Top 5 traits are common in the most successful business owners

blog, Small Businesses

To take feedback If you want to know that your eggs are not runny, a delivery was late, or a product is broken you need to be able to take feedback well. Get everyone in the company to accept that things in every business go wrong – it’s the way its handled from your...