blog, Communication, Language, Listening, Mindset, Negotiation, Objections, Questions, Sales
INSERT NEW CONTENT Change links below?? There are a multitude of reasons why salespeople are not managing to sell. For reasons that can range from the obvious to the (in most part) unconsciousness. Common ‘obvious’ reasons include: They don’t really know what they are...
blog, Communication, Language, Listening, Mindset, Negotiation, Objections, Questions, Sales
A client not answering calls or returning emails can derail a sales rep. We are going to cover 3 areas of why clients may ‘go quiet’ on you.  Are you adapting to clients – reading the signals?  The client’s buying strategy   The salesperson is too...
blog, Communication, Customer Service, Mindset, Questions, Sales
There are a multitude of reasons why salespeople are not managing to sell. For reasons that can range from the obvious to the (in most part) unconsciousness. Common ‘obvious’ reasons include: They don’t really know what they are selling. They know what they are...
blog, Communication, Customer Service, Mindset, Questions, Sales
The Winning Sales Formula: Combing Expertise, Recommendation and Customer Service Excellence Is Being an Expert Enough? I love being a customer, I do.I enjoy observing how salespeople approach and ‘treat’ me. Do they seek to explore my situation, understand and listen...
blog, Body Language, Business Development, Communication, Language, Listening, Mindset, Objections, Presenting, Questions, Sales
Recently, I accompanied a director on a client visit where the client mentioned the director’s main competitor.Despite his attempts to remain open and hear what that client had to say about the competitor, his body language and tone changed.The client quickly...
blog, Communication, Language, Leadership, Mindset, Performance, Presenting, Questions
Great Communicators have an edge. They can get people to pay attention and act on their requests (sometimes even if the action is knowingly illegal or immoral). Communication carries immense responsibility, and as such, we should handle it seriously. If you think...
