What is HELF in Aged Care? The Higher Everyday Living Fee (HELF) is an optional daily fee that gives residents access to a better everyday experience, enhancing their daily life—better food, more engaging activities, and a higher standard of living. Here’s the...
When sales directors ask me about body language training, they’re usually thinking it will help their team ‘perform’ and close more deals. In a way, they’re right—but probably not for the reasons they imagine. Body language in sales is more than just reading a...
What is Support at Home? The Australian Government introduced the Support at Home program on 1 November 2025, replacing the Home Care Packages Program and Short-Term Restorative Care. At its core, Support at Home is designed to help older Australians live...
Sales is the oxygen of any business. To drive and exceed your business goals, you need a confident, highly skilled sales team that is intrinsically motivated and empowered to operate at their best every day, where everyone is: Driven to seek out and convert...
Are you ‘triaging’ or setting your organisation up as the ‘provider of choice?’ Part of our process to understand how we can help our clients is to listen to calls. This way we know where we can add value. This might be through structure development pathways –...
