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The client says they don’t have the money.

Business Development, Mindset, Negotiation, Value

First up, please recognise. It’s never money. I have never known the client not to have the money. Ever. Think of it like this. Has someone asked you for something and you say ‘I don’t have the time’ the reality is you do have the time – but you are valuing something...

What it really means when the client says you are too expensive

Business Development, Language, Leadership, Listening, Mindset, Negotiation, Value

Do you know why are they saying this? Is it because: They genuinely can’t see what they are getting and so they say it’s too expensive? They really want it and they can’t find the money? They need your solution and are going with a competitor and this is a tidy way of...

The client says they don’t have the money

Business Development, Mindset, Negotiation, Value

First up, please recognise. It’s never money. I have never known the client not to have the money. Ever. Think of it like this. Has someone asked you for something and you say ‘I don’t have the time’ the reality is you do have the time – but you are valuing something...
Mind Your Language – how your words could be getting in your way

Mind Your Language – how your words could be getting in your way

blog, Language, Listening, Presenting, Questions, Value

Mind your Language One of our outstanding graduates who is demonstrating what language can do to the client!  When someone asks, ‘How are you today’? Do you say ‘not bad’ or ‘could be worst’? Even though you are laughing and jolly (I’m expecting you always to be...
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