blog, Communication, Sales
I reached out to Expert Recruiter and Smarter Selling’s Training Partner, Karen Kirton  from Amplify HR,  to ask her -what can Leaders do to develop their teams Karen shares: The 5 Stages of Team Development Read time: 7.5 mins Good teams are created by good...
blog, Communication, Conflict Resolution, Customer Service, Language, Leadership, Manager, Sales
The five conflict resolution styles are competing, collaborating, compromising, avoiding, and accommodating. These styles refer to the different ways individuals approach and respond to conflicts. Competing: The competing style is also known as the...
blog, Body Language, Business Development, Communication, Language, Leadership, Manager, Personality Types, Sales
On a workshop this week we had 30 people who would consider themselves optimists. Now that then raised the question, is it crucial to have optimism in sales? Do optimistic sales people have better success? Â Is it because they smile more because they are optimistic?...
blog, Body Language, Communication, Language, Leadership, Manager, NLP, Sales
Many moons ago I came across NLP. Â It seemed to be used by people who were positive, had a great mindset, resilient and accountable. So I started to investigate and incorporate some of the techniques. (then I went on to do the 3 programs that then took me to being a...
blog, Communication, Leadership, Manager, Sales, Situational Leadership
If you have heard of Situational Leadership it’s probably because its one of the most widely used leadership tool to help you adjust your style for better outcomes for each of your team. Situational Leadership is a leadership model that emphasizes adapting...
blog, Communication, Language, Sales
A question came up this week in a training program (for engineers, I will add) about Introverts and sales. Â I personally believe introverts make excellent sales people. Introverts are often thought of as introspective and reserved, which may seem like a disadvantage...
