blog, Business Development, Listening, Questions
Do your sales team ask enough open-ended questions?  Do they have over 100 questions and regularly use over 40 (different questions for different clients)? Or are they defaulting and reeling out the same questions to each client? Note, the longer they are in the job –...
Business Development, Language, Leadership, Listening, Mindset, Negotiation, Value
Do you know why are they saying this? Is it because: They genuinely can’t see what they are getting and so they say it’s too expensive? They really want it and they can’t find the money? They need your solution and are going with a competitor and this is a tidy way of...
blog, Business Development, Listening, Performance, Questions
Let’s set the scene. You are in a bar and the good-looking person is over there. So, choose which person you are. Person A. Things run through your head: they won’t want to talk to me, they are too busy, I’m not quite right for them, I don’t want to disturb them, I...
Business Development, Listening, Mindset, Negotiation, Presenting, Questions
I wish my team would articulate and convey the VALUE of our solution When Directors are enquiring about training these are common statements I’m told: My team don’t sell enough My team discount too often My team are not out doing enough appointments My team are not...
blog, Business Development, Listening, Mindset, Negotiation, Questions
What are the top five questions to ask your client? When you are asking the right questions it: Demonstrates to that client that you are seeking to understand them- you care more about them that banging on about your own ‘wares’ Shows that client that you...
blog, Language, Listening, Presenting, Questions, Value
Mind your Language One of our outstanding graduates who is demonstrating what language can do to the client! When someone asks, ‘How are you today’? Do you say ‘not bad’ or ‘could be worst’? Even though you are laughing and jolly (I’m expecting you always to be...
