blog, Communication, Conflict Resolution, Customer Service, Language, Leadership, Manager, Sales
The five conflict resolution styles are competing, collaborating, compromising, avoiding, and accommodating. These styles refer to the different ways individuals approach and respond to conflicts. Competing: The competing style is also known as the...
blog, Body Language, Business Development, Communication, Language, Leadership, Manager, Personality Types, Sales
On a workshop this week we had 30 people who would consider themselves optimists. Now that then raised the question, is it crucial to have optimism in sales? Do optimistic sales people have better success? Â Is it because they smile more because they are optimistic?...
blog, Body Language, Communication, Language, Leadership, Manager, NLP, Sales
Many moons ago I came across NLP. Â It seemed to be used by people who were positive, had a great mindset, resilient and accountable. So I started to investigate and incorporate some of the techniques. (then I went on to do the 3 programs that then took me to being a...
blog, Communication, Leadership, Manager, Sales, Situational Leadership
If you have heard of Situational Leadership it’s probably because its one of the most widely used leadership tool to help you adjust your style for better outcomes for each of your team. Situational Leadership is a leadership model that emphasizes adapting...
blog, Communication, Leadership, Sales, Situational Leadership
I was fortunate enough to be put on a Situational Leadership program 20 years ago and it blew me away! Up to then I thought I was really reading my team and knew how to support them. How little did I know! How to build trust, increase engagement and motivation The...
blog, Communication, Extended DISC, Leadership, Sales
As a Leader there are many tools to hand that will help you understand your team. One of our firm favourites is the Extended DISC tool. The Extended DISC® assessment tool is a powerful tool for sales leaders to better understand their team members and improve their...
