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Doing good at the heart of what we do

Doing good at the heart of what we do

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Doing good at the heart of what we do Our businesses and our sales teams need to evolve so it is clear they are operating with a clear intention to help and care about customers, suppliers, employees, the community AND the planet. Think of it as ‘heart-centred’ sales....

Would you like fries with that?

Business Development

Would you like fries with that? We are being ‘up sold’ all the time. Sometimes it works and we spend more. And when it doesn’t work is when the ‘upsell’ add on was not relevant to us. Upselling is a great way to boost revenue. I just don’t like the word ‘up...
How agile is your sales team?

How agile is your sales team?

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How agile is your sales team? Short timelines, quick turnarounds – that is the nature of business today. Organisations focus on quarterly activity and long term planning is a second priority. One of the many impacts of this is that many more major decisions are made...
Telephone sales tips: know your intent for the call

Telephone sales tips: know your intent for the call

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Is your intent to serve them or to serve you?   1. Know your intent for the call Before you dial get clear on what exactly is your purpose for the call. Are you trying to build a long-term relationship? Create credibility? Help the customer to buy from you today?...
Telephone sales tips: get your mind ready!

Telephone sales tips: get your mind ready!

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EVERYTHING begins with your mindset Before we talk about specific telephone sales techniques, we need to talk about mindset. Because, a strong mindset is the foundation of everything you do. Once you genuinely come from the right mindset, all these techniques will be...