blog, Business Development, Communication, Customer Service, Language, Leadership, Manager, Motivate, Performance, Sales
When I first started in sales it was clear, we were ‘pushing’ a product (service or solution). Now, assuming you have done the sales process it should be a ‘pull’ – meaning the clients pulls the business of you. They want what you have. You are aligned. They...
blog, Business Development, Communication, Customer Service, Language, Leadership, Manager, Motivate, Performance, Sales
Frankly, who is seeking whom? The dynamics of client-vendor relationships have changed dramatically throughout time in the field of sales. The change in how clients contact potential vendors is an important component of this progression. There has been a noticeable...
blog, Communication, Conflict Resolution, Customer Service, Language, Leadership, Manager, Sales
The five conflict resolution styles are competing, collaborating, compromising, avoiding, and accommodating. These styles refer to the different ways individuals approach and respond to conflicts. Competing: The competing style is also known as the...
blog, Body Language, Business Development, Communication, Language, Leadership, Manager, Personality Types, Sales
On a workshop this week we had 30 people who would consider themselves optimists. Now that then raised the question, is it crucial to have optimism in sales? Do optimistic sales people have better success? Is it because they smile more because they are optimistic?...
blog, Body Language, Communication, Language, Leadership, Manager, NLP, Sales
Many moons ago I came across NLP. It seemed to be used by people who were positive, had a great mindset, resilient and accountable. So I started to investigate and incorporate some of the techniques. (then I went on to do the 3 programs that then took me to being a...
blog, Communication, Leadership, Manager, Sales, Situational Leadership
If you have heard of Situational Leadership it’s probably because its one of the most widely used leadership tool to help you adjust your style for better outcomes for each of your team. Situational Leadership is a leadership model that emphasizes adapting...
