Customer Service Excellence
Create outstanding customer experience naturally, confidently
Understanding questions and their importance
Wow the client
Director of first impressions
ABOUT THE PROGRAM
This high-energy workshop will set you up for success and have you embracing prospecting with a clear strategy, consistency, and genuine enthusiasm.
THE OUTCOME
The course takes you through how your sales team can improve professionalism and provide customers with premium service 100% of the time.
Customer Service Topics
- Customer service and the customer experience
- Communication skills that ensure service excellence
- Being the Director of First Impressions: rapport & trust
- Engaging customers naturally
- Being Brand Ambassador – representing company values
- Reading and adapting to different personalities
- Power of Language and influence
- Listening skills
- Problem solving
- Handling challenging customers with tact & diplomacy
- Effective transfer rapport to other colleagues / departments
Communication tools and insights to help understand:
- Importance of creating great customer experiences and what that means for team, clients, and the organisation
- Different customers have different expectations
- Managing challenging situation and customers with confidence in a thoughtful and structured way
- The power of mindset to influence self and others
- The tools and techniques to engage customers with professionalism
- Embrace customer service with enthusiasm and passion
- Being a positive team member