NDIS: Consultative Engagement & Customer Service Excellence Training

Charmaine her team are real experts in what it takes to bring about the right mindset for success. We’ve just finished the second round of training in leadership and sales and I can honestly say it’s a real factor in our transformation.

Incredibly helpful. Opens up your mind and makes you think out of the box. Very interesting. The program helps you understand the client and offer a service with confidence.

Charmaine Keegan and Smarter Selling delivered a great 2 day workshop focusing on leadership and team performance. In a dynamic environment, it is so important that our leaders have the right skills to create a high performance culture within their teams. Charmaine delivered content with impact, drawing upon many examples from her significant sales career to underline points. A true sign the workshop was a success was upon return to work, the immediate adoption of language and approaches learned throughout the workshop program. Thanks Charmaine for a great experience!

Thanks Charmaine and Karen for facilitating a fabulous 2 days of leadership training for our team. Your special attention in meeting with us to prepare ensured that the sessions were tailored to the needs of our business and each of the participants. Your passion, enthusiasm and focus on ensuring that we were fully engaged left us all energised and confident to embed the learnings into our work.You will be pleased to hear that we started today with implementing our actions, our first product videos were produced and shared with the team! Thanks again and we look forward to working with you again in the future.

We have engaged Charmaine’s services since June 2017 and have had over 90 staff through her programs. I found Charmaine to be passionate about sales and communication and that passion was passed onto our teams as she took them through topics/lessons and scenarios which were relevant to them. From a management point of view Charmaine is professional, cares about your outcomes/focus areas and goals and plans a detailed, thorough program accordingly. She is a thorough, respected Sales Trainer who has such a positive influence on the group. She has a great method and approach which gets them engaged, involved and accountable. From the teams point of view they love the positive energy in the room, are inspired by a motivational leader and learn so much more than they expected. We continue to engage Charmaine’s services through blended learning (face to face and on line) as we evolve our organisation and continue to improve our communication to our clients.

After just completing a 2-day bespoke course in sales, communication and leadership with Charmaine and Karen I’ve come back to work feeling really energised and inspired to put what I’ve learned into practice. The course covered a lot of ground in 2-days and the groups energy level was high throughout. I put that down to the content which was tailored specifically for our needs and moved at the right pace, as well as our fantastic sales expert, Charmaine, whose warmth, passion, energy and understanding of our business and clients was spot on. This is the second course Smarter Selling has run for Cerebral Palsy Alliance and each time they have delivered exactly what was required. Already looking forward to the next one!

I work at SDN Children’s Services and Charmaine has been working with us since 2017. Our organisation was nervous about introducing sales skills in a not for profit environment.

We hired Charmaine as her approach is around being your authentic self and engaging with families with integrity. She has a wealth of experience in training people to help families and this showed in the way she seamlessly empowered our team to make more engaging calls where they connected in a more meaningful way.

Our teams came to the sessions somewhat reluctantly but went away saying it was one of the best training sessions they had attended. They felt heard and understood during the training.

Ultimately they are now skilled at exploring the families situation and can confidently have conversations over our services. They have structure and clarity. We will no doubt continue to engage Charmaine.

I am a Community Manager at a large aged care organisation. We completed our training with Charmaine a few weeks ago. Charmaine has a warm and uplifting demeanour which puts you at ease. The team and I found her to be extremely knowledgeable in the aged care sector, really relating lessons to day to day scenarios. The sessions were very well delivered and informative and we did a lot of two way discussions (we were very involved).

With each session we were armed with practical outcomes. Easy to engage with, Charmaine made it about us and answered questions easily. She seamlessly pulled in extra topics as needed. A true aged care communication expert.