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Booking terms & Conditions

Payment Terms

  • Payment is required in full to secure your place upon booking via PayPal, Credit Card or Bank Transfer.
    Direct deposit or full payment is required within 7 days of booking – please refer to your invoice for specific terms of payment.
  • Tailored Company training or Conference booking terms and conditions differ from standard individual payments:
    50% deposit is required within 48 hours of receipt of invoice to secure the date and 50% balance is due 28 days before event commences.

Classroom policy 

  • You must arrive 30 minutes before the scheduled start time for registration. This is a workshop where the high level content starts instantly and crucial relevant concepts are explained in the first 10 minutes. If you miss this, you may need to wait until a suitable break and take responsibility for catching up and participating fully with the group.
  • Certificates will be issued upon completion of all course requirements.
  • Smarter Selling values a positive, respectful, and encouraging atmosphere – with a can-do mindset, open attitude, and behaviour. We will show you the same level of integrity and respect that we expect to see from you, which you would show to your customers. The Smarter Selling professional is:
    • punctual: being on time to start, at breaks, and until training finishes.
    • participative: engage at 100% – with your classmates, team, and trainer, and in all activities during the workshop
    • present: phones/laptops and mobile devices are to be kept in bags and used only during breaks, if totally necessary
    • polite: use language in a way that is positive, outcome-focussed, and courteous.
  • Participants who do not align with these expectations and/or are disruptive will be asked to leave, without refund.
  • All insurance for the event is your/your company’s responsibility.

Cancellation

Company workshops | Keynotes

  • More than 90 days before the course start date = full refund (or choice to transfer)
  • Between 60-90 days before the course start date = no refund but can transfer to another date
  • Less than 60 days before the course start time = No Refund or transfer

Public workshops

  • More than 60 days before the course start date = full refund (or choice to transfer)
  • Between 30 – 60 days before the course start date = no refund but can transfer to another date
  • Less than 30 days before the course start time = No Refund or transfer
  • No Attendance = No Refund or transfer
  • Trainer’s request to leave workshop = No refund or transfer
  • In the instance of illness, a transfer will be arranged upon presentation of a medical certificate.

Transfers

  • If one of your staff members cannot attend, please notify us at least 7 days prior to request a transfer and/or replace them with another staff member.

Online Policy

  • 30 day money-back available if you are not completely happy with the content or outcomes within 30 days after you have activated your licence/commenced study. You must have started your study and attempted at least 2 modules.
  • After 30 days no refund or transfer is available.

Trade Mark and Intellectual Property 

  • All training materials, content, and methodologies provided by Smarter Selling are the exclusive intellectual property and trademark of Smarter Selling and Success Mindset Academy Pty Ltd holding company.
  • Training participants are welcome to apply the techniques to their roles and for their own personal and professional development.
  • Leaders granted permission to use the Smarter Selling Academy and related resources, as part of our Blended Program (online with virtual Smarter Selling Coaching) or otherwise, may reinforce lessons with their own teams within the authorised organisation / company.
  • Any reproduction, distribution, or use of Smarter Selling’s content outside of your organisation is strictly prohibited.

  • Should you wish to adopt the Smarter Selling method into your company’s L&D approach, and to train others in your organisation, please contact us to find out about our licensing agreements and “Train The Facilitator” Programs.

Photographs and filming

  • We reserve the right to film and photograph our live training sessions. These images may be used on Social Media, Website, as well as Media and Advertising Materials of various formats.

General Policy

  • If a class is cancelled by Smarter Selling at any time, participants have the option of rescheduling to another date or receiving a full refund of the course fee paid. No further monies will be paid for any other expenses the participant has or may incur.
  • Refunds must be requested in writing by the participant and replied to by Smarter Selling, so we can verify proper identity and keep a record of the request.
  • If your refund is approved, monies will be returned to you by the same means in which it was paid. (within 14 business days).
  • If the course fee was paid by a third party, then that third party will be refunded the course fee.

Your purchase and/or receipt of this ticket is acceptance of these terms.