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NDIS: Consultative Engagement & Customer Service Excellence Training

We make it easy for your team to engage and authentically connect with families for a positive commercial outcome.

Selling is simply good communication – the family has a need and you have the resources.

We teach your team how to build trust to discover these needs, to truly align with each family/customer and deliver your solution effectively that resonates. We make selling easy and comfortable. We equip your team with confidence and practical methods to help them sell naturally and with integrity.

After each workshop our participants feel confident and empowered, saying:  ‘That makes sense! I now know I can engage with a family like that, professionally and with complete integrity.’

NDIS Services Sales Training Brochure
02 9188 5253

SELLING WITH INTEGRITY FOR NDIS SERVICES TEAMS

How skilled are your teams in having deep, meaningful conversations with families and stakeholders?

Do you find yourself wondering…?

  • Can anyone sell? What if they have never sold before?
  • Can you have integrity as well as a commercial mindset?
  • What does it mean to sell?
  • How do we build trust with a client?
  • How can we be seen as the Leader?
  • How to handle a resistant team who are wary of ‘sales?’ Is it possible for them to even enjoy sales– embrace it?
  • What are the three key things I need to do today to amend our culture to naturally ‘lean into’ sales?

UPSKILL YOUR TEAM WITH SOPHISTICATED SALES COMMUNICATION

Simple Strategies that are easy to adopt and implement that create immediate results

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Build rapport and trust, quickly and with sincerity

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Phone professionalism in gathering key information to assist families

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Identify and connect with the family truly values and needs

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Read and interpret what the family / customer is saying (or not saying)

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Nurture warm leads strategically with added value

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Understand and clearly convey the benefits of your suite of (relevant) offerings – recognising other opportunities

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Managing expectations proactively

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Build solid relationships with referral partners (3rd party)

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Increase your client conversion rate with ease and integrity

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Position yourself as Trusted Advisor & provider of choice

Some of our clients

Based on - 201 Reviews

Simon McKenzie

National Sales Manager Burwell

★ ★ ★ ★ ★

We have just had two days with Charmaine, it was dynamic, motivational, and highly useful. She spent time with me and the other leaders…

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to find out how she can best tailor a program to suit our needs. The team of 18 were from across Australia and the training was to upskill as well as bring a universal methodology and common language. Many of the team had years and years of experience and they stepped forward to say it was the best training they had ever had.

She certainly brings a positive energy and makes it interesting, creating lots of mini workshop moments and group work as well as inserting material on NLP, Extended Disc and other modalities to do with how we think and build trust. Reading the room and changing it up – she kept our interest the whole time.

Overall, we see ourselves as Trusted Advisors so this approach aligned with our values – and importantly the team all emerged positive and confident with a clear plan and process. Thanks Charmaine!
Simon McKenzie, National Sales Manager, Burwell

Fiona Kurtz

Regional Manager
Aidacare

★ ★ ★ ★ ★

I recently had the pleasure of attending Charmaine’s Smarter Selling training program. Wow, what a program! if you are thinking about doing it – don’t wait…

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Aidacare prides itself on customer service excellence and doing the best for its customers. For over 6 years they have partnered with Charmaine at Smarter Selling for sales and communication training and its clear why. Charmaine brings real world insights and knowledge into the classroom in a upbeat, friendly and humorous way. Making it practical and relevant to the day to day situations that leaders and our teams face. As Regional Manager for Southern NSW I am responsible for managers and front line staff to be the best versions of themselves.

Today’s training has really set me up with a clear structure and process for me and the wider team. The online Academy that Charmaine offers will serve to extend and build on the lessons as we roll that out to the broader team and use it for training purposes.

We are super excited, motivated and ready to hit our stores tomorrow with fresh eyes and clear vision!

Thanks for everything Charmaine, you truly are a gem!

Wayne Zhou

Managing Director
Training Day Gyms

★ ★ ★ ★ ★

As a Keynote speaker and presenter, Charmaine was the best I’ve seen. 
Dynamic, motivational, fun, inspirational, relevant, and practical….

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It blew us away. Everyone was hanging on every word whilst scribbling insights and action points. 

From the very first contact Charmaine was different. It was outside of hours; it was a long weekend. She replied professionally, already looking up our business and tailored and response. As a MD I was already impressed. 

She certainly practises what she preaches. First in, best dressed. Care about the other person, have your intent to help. Understand and add value. 

She imparted an expertly crafted session that had the exact mix of learnings, insights, workshopping, sharing, laughing, and rewiring! 

The content was the best I’ve seen. 
The latest in Neuroscience, NLP, Hypnosis, Communication, Influencing, Sales, and Customer Service Excellence techniques. 

The delivery is the best I’ve seen. 

Naturally full of positive uplifting energy she is a natural in front of audiences, oozing proactivity, and accountability (you are in charge of your state). Down to earth and relatable. Putting everyone at easy, making it both safe whilst stretching/challenging thinking framed in the right way, easily answering questions in a way that empowered and provided confidence. 

My team of 30 (who I thought would be cautious and reserved) were transfixed, fully engaged, opening up quickly and participating with questions and sharing insights. 

They all thanked me for the session, visibly standing taller, happier, more confident and more certainty over how to sell with integrity. How to be the trusted advisor. 

Blown away, 

What directors say…

Cristina Karvonidis, General Manager, Give a Care
We engaged Smarter Selling to help unite our teams understand and embrace the notion that it is everyone’s role to promote the image of Give a Care in the disability sector and to help grow the business through effective and long lasting relationship building. We wanted the teams to understand how to engage professionally with exceptional questioning and listening skills that show our client focussed values and by consequence, build referrals.

Charmaine’s style was all about being authentic with integrity, values that we uphold here at Give a Care. Charmaine’s style is upbeat, engaging, informative, insightful and interesting. The team opened up, learnt how to overcome obstacles and be comfortable doing so. We got so much value, the outcomes are a noticeably outward facing empowered team, pro-actively thinking outside the box in extending our community reach, delivering clear messages about the essence of our service being about helping people, our clients and their families.

Dyranda Hortle, General Manager, Cerebral Palsy Alliance
Charmaine her team are real experts in what it takes to bring about the right mindset for success. We’ve just finished the second round of training in leadership and sales and I can honestly say it’s a real factor in our transformation.
Consultant, Hope Institute
Incredibly helpful. Opens up your mind and makes you think out of the box. Very interesting. The program helps you understand the client and offer a service with confidence.
Lisa Kane, General Manager, Cerebral Palsy Alliance
Charmaine Keegan and Smarter Selling delivered a great 2 day workshop focusing on leadership and team performance. In a dynamic environment, it is so important that our leaders have the right skills to create a high performance culture within their teams. Charmaine delivered content with impact, drawing upon many examples from her significant sales career to underline points. A true sign the workshop was a success was upon return to work, the immediate adoption of language and approaches learned throughout the workshop program. Thanks Charmaine for a great experience!
Jo Ford, General Manager Therapy, Cerebral Palsy Alliance
Thanks Charmaine and Karen for facilitating a fabulous 2 days of leadership training for our team. Your special attention in meeting with us to prepare ensured that the sessions were tailored to the needs of our business and each of the participants. Your passion, enthusiasm and focus on ensuring that we were fully engaged left us all energised and confident to embed the learnings into our work.You will be pleased to hear that we started today with implementing our actions, our first product videos were produced and shared with the team! Thanks again and we look forward to working with you again in the future.
Laura McKnight, Senior Marketing Manager, Cerebral Palsy Alliance
After just completing a 2-day bespoke course in sales, communication and leadership with Charmaine and Karen I’ve come back to work feeling really energised and inspired to put what I’ve learned into practice. The course covered a lot of ground in 2-days and the groups energy level was high throughout. I put that down to the content which was tailored specifically for our needs and moved at the right pace, as well as our fantastic sales expert, Charmaine, whose warmth, passion, energy and understanding of our business and clients was spot on. This is the second course Smarter Selling has run for Cerebral Palsy Alliance and each time they have delivered exactly what was required. Already looking forward to the next one!
Laura McKnight, Senior Marketing Manager, Cerebral Palsy Alliance
We have engaged Charmaine’s services since June 2017 and have had over 90 staff through her programs. I found Charmaine to be passionate about sales and communication and that passion was passed onto our teams as she took them through topics/lessons and scenarios which were relevant to them. From a management point of view Charmaine is professional, cares about your outcomes/focus areas and goals and plans a detailed, thorough program accordingly. She is a thorough, respected Sales Trainer who has such a positive influence on the group. She has a great method and approach which gets them engaged, involved and accountable. From the teams point of view they love the positive energy in the room, are inspired by a motivational leader and learn so much more than they expected. We continue to engage Charmaine’s services through blended learning (face to face and on line) as we evolve our organisation and continue to improve our communication to our clients.
Smrit Narang, Marketing Specialist, SDN
I work at SDN Children’s Services and Charmaine has been working with us since 2017. Our organisation was nervous about introducing sales skills in a not for profit environment.

We hired Charmaine as her approach is around being your authentic self and engaging with families with integrity. She has a wealth of experience in training people to help families and this showed in the way she seamlessly empowered our team to make more engaging calls where they connected in a more meaningful way.

Our teams came to the sessions somewhat reluctantly but went away saying it was one of the best training sessions they had attended. They felt heard and understood during the training.

Ultimately they are now skilled at exploring the families situation and can confidently have conversations over our services. They have structure and clarity. We will no doubt continue to engage Charmaine.

Vangie Weir, Community Manager, IRT
I am a Community Manager at a large aged care organisation. We completed our training with Charmaine a few weeks ago. Charmaine has a warm and uplifting demeanour which puts you at ease. The team and I found her to be extremely knowledgeable in the aged care sector, really relating lessons to day to day scenarios. The sessions were very well delivered and informative and we did a lot of two way discussions (we were very involved).

With each session we were armed with practical outcomes. Easy to engage with, Charmaine made it about us and answered questions easily. She seamlessly pulled in extra topics as needed. A true aged care communication expert.

02 9188 5253
03 9088 3382
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