Imagine a world without CRM systems?!
This was what we relied on once upon a time – notebooks and some Excel. Here’s a year‘s worth of note books from our big office clear out! This was quite a few years back – after this our CRM system changed our world! Among the many splendoured things our CRM...
Self reflection fuels your emotional intelligence
Self reflection fuels your emotional intelligence. At my sons’ school they have introduced ‘reflection’ as part of their reports. When I received my youngest son’s report complete with two pages on his reflections I was so surprised. The same happened a...
Aged care: everyone in your team is in sales & customer service
SALES = CARING & HELPING The ‘sales’ team includes everyone in the business who: helps or assists the residents in every way – they are providing valuable service and care is ‘client’ facing – helping the carers of the residents...
Questions to qualify a prospect
As anyone on my sales training courses will know – QUESTIONS – meaningful, relevant, open, intelligent, astute – are the foundation of knowing your customer and being able to help them. You’ve identified they appear to fit your ideal client...