Are you looking for opportunities? I am always asked by Directors ‘I want my team to find opportunities’. So, here is my comprehensive detailed guide to finding opportunities. If it’s a current client treat the interaction as thought it was your first – clear your...
What are the top five questions to ask your client? When you are asking the right questions it: Demonstrates to that client that you are seeking to understand them- you care more about them that banging on about your own ‘wares’ Shows that client that you...
“The most important investment you can make is in yourself.” – the legendary Warren Buffet The team from Live eftpos left with big smiles after their training – they know that by investing in themselves, their communication, mindset, finding new ways to...
Don’t email – Call! This is an interesting one. Up until not long ago I would swear by this. And it concerns me when I enter a ‘sales room’ and it’s so quiet you could hear a pin drop. Is this accounts?! I thought sales teams were full of energy, vitality,...
Mind your Language One of our outstanding graduates who is demonstrating what language can do to the client! When someone asks, ‘How are you today’? Do you say ‘not bad’ or ‘could be worst’? Even though you are laughing and jolly (I’m expecting you always to be...
Want More Business – it’s right under your nose Know your top 20% of clients who are keeping you afloat. Maybe it’s just 10% of them (or even 5%) which are keeping the business ticking over. If you don’t know, I suggest it’s the first thing you do after finishing...
