Customer service versus customer experience
Exceptional Customer Service My 10 year old, Jack, wanted an Akubra hat, so I googled and emailed a store to ask about kids’ sizes. The Chappy, Hamish, who answered the email (promptly) made it all so easy by sending me links to hat examples. The day we walked...
When your client is sold but just won’t book!
I’m often asked – what happens if my client is sold but they just seem ‘static’. I.e they are not going elsewhere but just won’t commit. So, they are sold, they want it. They are definitely going to use you, but it’s all gone static. This...
Sales Secret 3: Stop talking, start listening.
Those who have attended my sales training courses will know this is pivotal to our approach with clients. You should be only talking no more than 10% and your client should be talking 90% of the time. To ensure you listening effectively here are some tips to learn...
2021 is the year of the Modern Seller
What does that mean? To be clear: the notion of selling hasn’t really changed. I refer to the acclaimed pathways laid down by the masters of communication, like Dale Carnegie’s ‘How to win friends and influence people’.  Many of those ‘soft skills’ are still relevant...